Career Opportunities

Opportunities at Park Avenue Armory range from volunteers to full-time positions. Please keep checking back to see what opportunities await you. The Armory is always looking for enthusiastic people from all walks of life to help further our mission to revitalize one of America’s historic treasures as a dynamic alternative arts space unlike any other in New York. As we receive hundreds of applicants for every opening (including volunteer opportunities) we are unable to respond to each person individually, but will definitely reach out should your skills match our current needs. Thank you for your interest in Park Avenue Armory!

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Part Time Box Office Lead
Posted on October 27, 2021

Part American palace, part industrial shed, Park Avenue Armory is dedicated to supporting unconventional works in the visual and performing arts that need non-traditional spaces for their full realization, enabling artists to create and audiences to experience epic and adventurous presentations that cannot be mounted elsewhere in New York City.

Part-Time Box Office Lead
Under the supervision of the Box Office Manager, the Box Office Leads sell tickets for in-person and over the phone transactions through Tessitura for more than 20+ Park Avenue Armory productions and events a year. The Box Office Associate also serves as an ambassador for Park Armory by answering questions regarding past and future Armory productions, as well as providing exceptional customer service for all inquiries. Dependent on the event schedule, the lead serves as the acting box office manager and occasionally oversees box office associates delegating tasks and projects. The lead must be an excellent communicator who is enthusiastic, takes initiative and excels in a fast-paced environment.

Box Office Leads report to the Box Office Manager and take direction from the Director of Ticketing and Customer Relations and the Director of Marketing. The Armory’s Box Office includes a team of part-time Associates and leads who are generally scheduled for an average 10–15 hours per week throughout the year, with heavier hours during production runs and on sales.

Responsibilities
• Sell individual tickets and subscription packages in person and over the phone using Tessitura
• Act as the box office manager overseeing ticketing operation and supervise box office associates’ team to maintain a high level of accuracy, efficiency, and customer service
• Welcome patrons to the Armory in a friendly and professional manner while providing exceptional customer service
• Speak knowledgeably about past, current, and future Park Avenue Armory programming
• Accurately process cash and credit card payments and reconcile payments at the end of each shift
• Coordinate will-call pick-ups and transactions
• Oversee the wait list and standby line for tickets to sold out productions
• Review and respond to ticket buyers’ concerns and feedback in a timely manner
• Promote Armory membership and communicate the levels and benefits in an engaging manner
• Process new memberships and renewals accurately
• Successfully complete ticket exchanges and refunds
• Create and update box office materials and resources
• Conduct ongoing staff training and provide daily updates for the Box Office Associates
• Assist with the daily operations of group sales for productions and private tours including customer service, fulfillment, billing, and follow-up
• Perform other Box Office duties as needed and assigned

Qualifications
To perform this job successfully, an individual must be able to perform each essential function at a professional standard.  The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Point of sale and/or ticketing experience required; Tessitura experience strongly preferred
• Experience supervising others and working with a team
• Excellent verbal communication skills and exceptional customer service skills, with a strong interest in performing and visual arts
• A proactive & enthusiastic attitude, with the ability to take initiative and excel in a fast-paced environment
• Skill in troubleshooting and problem solving
• Attention to detail and data entry experience
• Proficiency in the Microsoft Office suite, including Outlook, Word, and Excel
• Availability to work a flexible schedule including late night shifts, weekends, and holidays

This position is expected to begin training in person middle of November 2021. Must have good availability several days a week, from 10am–9pm November 29–December 31, 2021.

Application Process
Box Office Associates starting rate is $18.00/hour. All applications should include a resume and cover letter in a single PDF file, and be emailed to solutions@armoryonpark.org with “BO Lead Application” as the subject line. Within your brief cover letter, please include one of your favorite visual or performing arts exhibits or events you attended. Due to the large number of applications, we receive for positions at the Armory, we cannot accept phone calls. Qualified candidates will be contacted directly.

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Park Avenue Armory is an Equal Opportunity Employer and committed to building a culturally diverse staff. Applications from all interested candidates are strongly encouraged.

643 Park Avenue
New York, NY 10065
(212) 616-3930

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