COVID-19 Policies

Park Avenue Armory cares about the health and safety of our audience and staff. Specific COVID-19 Policies will be sent via email, listed on armoryonpark.org prior to performances, and may be subject to change or updates at any time.

All ticket holders above the age of 5 years old must be fully vaccinated. "Fully vaccinated" means that you received your final dose of an FDA or WHO-approved vaccine at least 14 days before your performance date. At check-in, ticket-holders will be required to show proof of full vaccination (the New York State Excelsior Pass or a hard copy or photo of your vaccination card) and a government-issued photo ID (for ticket holders 18 years of age or older). In addition, all guests under the age of 12 must be accompanied by a fully-vaccinated adult. Please do not come to the Armory if you have symptoms of COVID-19, have been diagnosed with COVID-19 within the past 10 days, or have been in close contact with someone infected with or experiencing symptoms of COVID-19 within the past 10 days.

In addition to the precautions taken above, all patrons and staff are required to wear masks while inside the Armory (N95, KN95 or KF94 masks are recommended). To provide outside ventilation and air filtration, the Wade Thompson Drill Hall is equipped with large air handlers with MERV 8 and MERV 14 filters that exceeding the government standards for filtration. Nonetheless, an inherent risk of exposure to COVID-19 exists in any public space where people are present. Those attending performances at the Armory do so at their own risk.

Updated March 7, 2022

Ticketing and Performance Information

Please contact the Box Office at solutions@armoryonpark.org or call (212) 933-5812 Monday through Friday, 10:00 AM–6:00 PM with any questions about our ticketing policies.

Ticket Refunds and Exchanges

All sales are final—no refunds or cancellations.

Programs, artists, dates, and prices are subject to change. If an event is canceled or postponed, we will announce the change—if time permits—by e-mail.

Tickets may be exchanged for a different performance date of the same production. Please note the following:

• There is a $15 exchange fee for each ticket. This fee is waived for members at the $250 Supporter Level and above and for subscribers.
• Tickets may only be exchanged one time per production.
• Exchanges are subject to availability and must be requested at least 72 hours before the original performance date by calling (212) 933-5812 (M–F 10am-6pm). The ticket buyer is responsible for any difference in ticket price.

Ticketing Fees

Single Ticket Handling Fees*
$6 per ticket
$2 per ticket for events and lectures where the top ticket price is $25 or less
*applies to all phone and web sales
Facility Fees
All tickets purchased by phone, online, or in person at the box office will incur a facility fee of $3 per ticket, which is used to maintain and preserve Park Avenue Armory.

Lost Tickets

Misplaced tickets can be reissued by calling the Box Office at (212) 933-5812 or at the Box Office 30 minutes prior to the performance.

Donate Your Tickets

Patrons who are unable to use their tickets may return them to the Box Office to receive a tax–deductible contribution to the Armory for the face value of the tickets. Donated tickets must be returned at least 24 hours in advance of the performance. Please contact the Box Office at solutions@armoryonpark.org or (212) 933-5812.

Group Tickets

For groups of 10 or more, please contact the Box Office at solutions@armoryonpark.org or (212) 933-5812.

Late Seating

Each event at the Armory is a unique experience that utilizes our space differently. Out of respect for the artists and fellow audience members, late seating is often not possible. Latecomers will be admitted at the discretion of management. Seating assignments are not guaranteed after the start of the performance.

Photo and Video Disclaimer

Performances may be captured for future broadcast or promotion. Your attendance at an event shall be deemed as your consent to have your image or likeness appear in any video display or reproduction in whole or in part.

Mobile Phones

Devices must be turned off prior to the start of the performance.

Frequently Asked Questions

What time should I arrive for a performance?

The lobby opens an hour before the performance, and the house typically opens 30 minutes prior to the performance.

Is the Armory accessible to persons with disabilities?

Yes. For individuals requiring assisted access, a sidewalk-level entrance is available at 103 East 66th Street, located just east of Park Avenue. Patrons can ring the service bell when they arrive or can arrange prior to arrival by calling the main security desk at (212) 616-3950, Ext. 1. Assisted Living Devices may be available upon request. Please call the Box Office for information on accessible seating for performances at (212) 933-5812.

What are the delivery options for tickets?

Tickets can be held at the Box Office and picked up at Will Call or emailed as a PDF. We encourage you to select Print-At-Home tickets, and you will receive the PDF ahead of time; you can either print the PDF of your tickets, or you can show them on a mobile phone.

Why haven't I received my tickets via email yet?

Tickets are emailed as a PDF attachment from Park_Avenue_Armory@armoryonpark.org. Please check your junk mail folder for this address. Please note that there can be a delay in time from when an order is placed, and the tickets are sent by email. To have tickets resent via email, please contact the Box Office at solutions@armoryonpark.org or (212) 933-5812.

Is the Armory open to the public?

Currently, the Armory is only open to the during ticketed programming. Tours are canceled until further notice.

Can I pick my seat online?

When you pick a zone, you will automatically be seated in the best available seat for that zone. If you have specific seating requests such as wheelchair seating or an aisle seat, please contact the Box Office at solutions@armoryonpark.org or (212) 933-5812.

Is there a lost and found?

Yes; Please call the main security desk at (212) 616-3950, Ext. 1.

Is there a bar or concessions?

Currently, there are no concessions available at performances. Armory patrons also receive special offers at select nearby restaurants.

If an event is a sold-out, what are my options??

If an event is sold out, interested ticket buyers are welcome to join the in-person standby line starting 1 hour prior to the event.

Should I buy my ticket on a ticket resale website?

Park Avenue Armory is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets such as ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance, and we cannot replace lost or stolen third-party tickets.

Help us serve you in the best manner possible by purchasing your tickets only through the Armory, online at armoryonpark.org or by phone at (212) 933-5812.

Should I bring my child to the Armory?

Due to the nature of the Armory's programming, children under the age of eight are not recommended to attend performing arts events, unless otherwise noted. All attendees must have a ticket regardless of age, and the Armory reserves the right to remove disruptive persons from its spaces.

The Armory does offer family programs during the school year based on specific productions. Visit the Education section of the website for more information.